Frequently Asked Questions
When can I expect my order to arrive?
We keep our prices as low as possible by shipping products directly from the manufacturer or supplier. For this reason, delivery may take slightly longer than usual. Order processing typically takes 1–3 business days, and the average delivery time is 7–14 business days.
My delivery is delayed – where is my order?
In most cases, orders are delivered on time. However, delays can occasionally occur. If you have not received your order within 3 business days after the estimated delivery time, please contact us via email at info@bellarosastyle.com.
How much does shipping cost?
When you place an order on Bellarosastyle.com, you always benefit from free shipping – with no additional costs.
How can I pay for my order?
We offer secure payment options, and you can choose from the most common payment methods:
- American Express
- Apple Pay
- Google Pay
- Diners Club
- Discover
- Mastercard
- Shop Pay
- Visa
Some items are missing from my order – why?
In some cases, orders may be split into multiple shipments due to weight restrictions or different warehouse locations. This means your items may arrive at different times.
No worries – the remaining items are usually delivered within 1–3 business days.
What should I do if I receive a damaged package?
Unfortunately, packages can sometimes be damaged during transit. This is not the customer’s responsibility. Please contact our customer service as soon as possible by sending an email to info@bellarosastyle.com and include photos of the damage.
Please do not return the product before sending us the photos – without them, we cannot guarantee a resolution. Our support team will handle your case quickly and find the best possible solution.
What if I ordered the wrong product, the size doesn’t fit, or I no longer want the item?
Please first contact our customer service at info@bellarosastyle.com. We will work with you to find the best solution. If the item cannot be kept, you will only be responsible for the return shipping costs.